Refund policy

We are confident you will love your new smile. If you are not satisfied with your results, we offer a 30-day money-back guarantee on Advanced Teeth Whitening Kits, within 30 days of receiving your order.

To claim the money-back guarantee:

• Email our customer service team at contact@smileproworldwide.com within 30 days of receiving your order and describe the issue.
• Return all items received in your Kit, including the LED light and used pens.
• Provide a valid return tracking number.

Money-back guarantee conditions:

• Partial returns are not accepted.
• The guarantee applies only to your first purchase, not to subsequent or subscription orders.
• Return shipping costs for guarantee returns are not covered by SmilePro.
• If your Advanced Kit was part of a bundle, only the value of the Advanced Kit will be refunded. Other products in the bundle are not covered by the guarantee.

These conditions apply to the money-back guarantee only. They don't limit your right to cancel or your legal rights for faulty items, set out below.

Your right to cancel

If you live in the UK, the Isle of Man, Jersey, Guernsey, the EU, Iceland, Liechtenstein or Norway, you can cancel your order within 30 days of receiving it, without giving a reason. That's more than double the 14 days the law requires. To cancel, email contact@smileproworldwide.com with your order number, or send us the form below. You then have 14 days to send the items back.

We'll refund the price you paid, including standard delivery, within 14 days of receiving the items back or of you giving us proof that you've sent them, whichever is sooner. We refund using the payment method you used. You pay the cost of returning the items. If an item has been handled more than needed to check it, for example used, we may reduce the refund to reflect that.

Items that can't be returned once opened. For health and hygiene reasons, whitening pens and gel, whitening strips, toothpaste, electric toothbrushes and brush heads can't be returned under this right once their seal or packaging has been opened. Unopened items can be returned as above.

Cancellation form (you can use this form, but you don't have to):

To: SmilePro Pty Ltd, 162 The Avenue, Peregian Springs QLD 4573, Australia, contact@smileproworldwide.com
I hereby give notice that I cancel my contract for the sale of the following goods: ...
Order number: ...
Ordered on / received on: ...
Name: ...
Address: ...
Date: ...

Faulty, damaged or not as described

If an item is faulty, damaged or not as described, you have legal rights on top of our guarantee, and they apply to every order, including opened products and subscription orders. In the UK, under the Consumer Rights Act 2015, you can reject the item for a full refund within 30 days of delivery, or ask for a repair or replacement. In the EU, the law of your country gives you a legal guarantee of at least 2 years. Email us with your order number and a photo of the problem, and we'll cover reasonable return costs for faulty items.

Refund timing

We process refunds within 3 business days of the return arriving. Your bank may then take up to 7 business days to show the refund. A confirmation email will be sent once processed.

For more details, please see our Terms and Conditions.